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Privacy Policy

We are committed to protecting and respecting your privacy.

This policy explains when and why we collect personal information about people who visit our website, how we use it, the conditions under which we may disclose it to others and how we keep it secure.

We may change this policy from time to time so please check this page regularly to ensure that you’re happy with any changes. By using our website and services, you’re agreeing to be bound by this policy.  If you have any questions about this policy please contact us.

 

What we do with the information that is collected.

We use the personal information collected for the following purposes:

  • Internal record keeping.
  • Improvement of products and services.
  • Promotional communication and any information, including information from third parties we may think you would find useful.
  • To contact you for market research purposes.
  • Improvement and customisation of this website.

The choice of how much of information is provided is always in your control, however, certain information may be necessary/required in order for us to provide assistance or a service.

We will not sell, distribute or lease your personal information to third parties unless we have your permission to do so or are required to in law.  These include but are not limited to clients and pet owners, vets and veterinary practices, solicitors, pet insurance companies, child adoption and fostering agencies, teaching venues and accreditation assessors.

From time to time we may use your personal information to send you promotional information about our services and third parties which we think you may find useful.

 

How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

Our website uses third party cookies from Google to track visitors to this website for our own management and reporting purposes and to display map information. This information is anonymous and cannot be linked to one individual. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

Where there is a login process relating to buying services from us we also use cookies to store personal registration information so that you do not have to provide it to us again on subsequent visits.

Most browsers allow you to control whether or not cookies can be saved to your computer. This website provides useful information about how to change your browser’s settings should you wish to block or delete cookies.

We do not use any other type of cookie.

What we don’t do:

  • Remember or store any personally identifiable information.
  • Send information to other websites.
  • Record your visit so advertising on other websites is more relevant to you.

 

Security and data usage

We endeavour to take all reasonable steps to protect your personal information and our website is hosted on a PCI compliant and secure server; therefore all interactions with the website are through secure encrypted connections.  However, we cannot guarantee the security of any data that you disclose online and we will not be responsible for any breach of security unless this is due to our negligence or wilful default.

Protecting the personal information you provide to us is of utmost importance to us. We therefore take the following steps at to ensure this:   

  • We will not sell, distribute or lease your personal information to third parties unless we have your permission to do so or are required to in law.
  • We offer the industry standard security measures available through your browser called SSL (secure socket layer) encryption.

 

Changing or removing the information we hold

If you believe that any information of yours in our possession is incorrect or incomplete, please email us and we will correct/update the information for you. In addition, if you wish to remove the information we have on file then please email us and we will take the necessary steps to remove your information from our systems.